Service & support
Support that keeps your system performing long after deployment
Automation doesn’t end at implementation—and neither does Formova’s commitment to your operation. Through PRoCARE® Customer Care Packages, software updates, technical support, and ongoing optimization services, Formova helps organizations maintain reliable performance, protect uptime, and keep operations moving with confidence.
Live support
talk to people, not bots or automation
2-minute
average response during business hours
15-minute
average after-hours response
2nd day air
shipping for 95% of spare parts
PRoCARE® Customer Care Packages
Every automation environment has different operational demands, internal resources, and support requirements. Formova’s PRoCARE® packages are designed to provide the level of service that best fits your system and team.
Bronze Package
Designed for smaller, less complex systems with in-house support teams managing day-to-day maintenance.
Silver Package
Ideal for medium-sized systems that benefit from periodic monitoring and annual optimization reviews from Formova experts.
Gold Package
Built for larger, more complex environments where organizations want Formova experts to lead ongoing system support and optimization.
Help desk support
(M-F 8am - 5pm EST)
Help desk support
(M-F 8am - 5pm EST)
Help desk support
(M-F 8am - 5pm EST)
Help desk support
(after 5pm EST, weekends & federal holidays)
Help desk support
(after 5pm EST, weekends & federal holidays)
Help desk support
(after 5pm EST, weekends & federal holidays)
Spare part discount
Spare part discount
Spare part discount
10%
15%
20%
AGV safety and system monitoring
AGV safety and system monitoring
AGV safety and system monitoring
On-site visit with certified Formova technician
On-site visit with certified Formova technician
1 per year
Resident technician
Customer care labor rate discount
Customer care labor rate discount
Customer care labor rate discount
10%
15%
20%
Monthly reporting, system monitoring, and performance improvement recommendations
Monthly reporting, system monitoring, and performance improvement recommendations
Stocked critical standard spare parts
Stocked critical standard spare parts
2-year part warranty
2-year part warranty
Cybersecurity update prioritization
Resident Formova technician
Software updates and system improvements
Keeping automation systems up to date is essential for long-term reliability, security, and compatibility. Formova provides ongoing software updates designed to improve system performance and support evolving operational environments.
Cybersecurity protections and patches
Performance improvements and bug fixes
New features and functionality
Compatibility updates for evolving infrastructure
Access expert support when you need it
In the fast-paced world of food and beverage operations, every second counts and automation is no longer a competitive edge—it’s a necessity to keep production flowing.
Formova delivers Total Automation Intelligence—connecting advanced automated vehicles, software, and support to help you increase throughput, reduce risk, and maintain consistent, reliable movement across your facility.
Maintain long-term operational confidence
Formova combines decades of automation expertise with responsive service, proactive support, and ongoing optimization to help organizations get more value from their systems over time.
Not just to keep operations moving today—but to support what comes next.